Frequently Asked Questions

Reception is located at our sister property, Georgian House Hotel (35-39 St George’s Drive, SW1V 4DG) open 24 hours a day, 365 days of the year. The rooms are cleaned and ready for check in by 3.00pm, although sometimes they might be ready earlier. Check out time is 11.00am.

Yes! You are able to leave your luggage at Georgian House prior to check in (where you collect your keys on arrival.)  You can also arrange for your luggage to be placed in your room by a team member ready for your arrival at Bower House, please just ask a team member in advance or on arrival. 

We do not have a car park at the hotel, due to our residential location parking is for permit-holders only outside of the hours 18:30pm-08:30am Monday-Friday or during bank holidays. We would recommend a secure car park located just 3 streets behind the hotel called Q-Park Pimlico which is a 1 minute drive.

No, unfortunately our period building does not have a lift and some rooms are located on the 4th floor. If you struggle with stairs or have a lot of heavy luggage please let us know at the time of booking so that we can reserve a room for you on the ground or lower floors. Please also ask a member of our front of house team should you require any assistance with your luggage. Our building does not have AC but fans are provided in all rooms. 

Unfortunately due to the nature of our period building Bower House is not  wheelchair accessible. Should you have any further questions or queries regarding this, please do not hesitate to contact our reception team prior to booking. 

Bower House is a cashless business, we do not accept payment in cash, US Dollars, Euros, cheques or travellers cheques. Payments can be made with credit card at no additional cost. Please note that we do not accept American Express or Diners Cards.

Personal safe boxes are provided in every room, and high security locks on the room doors. Bower House is situated in a quiet residential area.

Yes, but only if you are traveling from outside the EU, and are traveling on business. Refunds are not made for visitors traveling for pleasure. To reclaim the VAT on your accommodation, you will need to complete a special VAT Overseas Repayment form which is available from HM Customs and Excise, VAT Overseas Repayments Unit, Custom House, PO Box 34, Londonderry, BT48 7AE, Northern Ireland. You will also need to show a certificate from your own country showing the registration details of your business, and your invoices made out to the same company. You cannot reclaim VAT on accommodation for business entertainment and hospitality. For further details of who can claim and how please click here link to VAT page.

You can reclaim the VAT on goods purchased in the UK if you are not an EU resident ( there are a few exceptions such as cars, boats and bullion). You need to buy the goods from any shop operating the VAT Retail Export Scheme, where you will need to prove that you are not an EU resident by showing your passport, and then completing a refund form. This form must be presented to Customs before checking in your baggage. The refund will then be sent to you according to the process agreed with the retailer. To find out more click here.